The Ticket Capital Guarantee
Every order comes with buyer protection. Tickets verified genuine, delivered on time, with money-back protection if something goes wrong on our side. Here is how it works — full terms are being finalised.
Genuine tickets, guaranteed entry
We own and verify every ticket we sell. Each one is checked for validity before it reaches you, so you walk through the gate with confidence — not crossed fingers.
On-time delivery
Your tickets arrive before the event, every time. We track every order through to delivery and stay on it until your tickets are in your hands.
Money-back protection
If something goes wrong on our side and we can't get you into your event, we aim to make it right — a valid replacement where we can, or a refund. The exact eligibility and process are set out in our terms.
How the guarantee works
- 1
Buy any ticket on Ticket Capital. The guarantee is included on every order — there's nothing extra to add.
- 2
Your tickets are verified and delivered ahead of the event. We keep you updated and track the order through to delivery.
- 3
If anything goes wrong on our side and you can't get in, contact our support team and we'll make it right — a valid replacement where we can, or a full refund.
Full terms and conditions of the guarantee — including refund windows, eligibility, and how cancelled or rescheduled events are handled — are set out in our Terms of use. [Terms pending legal review.]
The Ticket Capital Guarantee
Genuine tickets, on-time delivery, and full support on every order.
Genuine tickets
We own and check every ticket before it reaches you, so you walk in with confidence.
On-time delivery
We track every order through to delivery so your tickets arrive in time for the event.
100% guaranteed
Every order is 100% guaranteed.