How we keep you safe
Buying tickets online should never feel like a gamble. Here's exactly how Ticket Capital protects your money, your tickets, and your data — from the moment you search to the moment you walk through the gate.
We own every ticket we sell
Ticket Capital sells its own verified stock. You're not buying from an anonymous stranger on a marketplace — you're buying from one company that checks each ticket before it reaches you. That removes the single biggest risk in ticket resale.
Payments secured by Stripe
Checkout is handled by Stripe, one of the most trusted payment providers in the world. Your card details are encrypted and processed by Stripe — they're never stored on our servers.
Encrypted, secure checkout
Every page is served over HTTPS and your payment is submitted through an encrypted connection. The padlock in your browser is there for a reason — look for it, and you'll find it on every step of your order.
Anti-fraud protection
We monitor for fraudulent and automated activity on our checkout and accounts, and apply checks designed to keep bots and bad actors out — so genuine fans get a fair, safe buying experience.
Your account, protected
We use a passwordless email sign-in, so there's no password to be guessed or leaked. Access to your order details stays tied to your verified email.
Your data, handled with care
We only collect what we need to fulfil your order and keep you informed, and we handle your personal data in line with our privacy policy. We never sell your data.
Secure, trusted payments
We accept all major cards and digital wallets, and every payment is processed securely by Stripe.
The Ticket Capital Guarantee
Genuine tickets, on-time delivery, and full support on every order.
Genuine tickets
We own and check every ticket before it reaches you, so you walk in with confidence.
On-time delivery
We track every order through to delivery so your tickets arrive in time for the event.
100% guaranteed
Every order is 100% guaranteed.
Spotted something that doesn't look right?
If you ever receive a suspicious message claiming to be from Ticket Capital, or notice anything unusual about your account or order, tell us. We'd rather hear about it.
Contact our teamRead the Ticket Capital Guarantee