How can we help?
Find answers to common questions about your order, or get in touch with our team. Every order is backed by the Ticket Capital Guarantee, and we're here if you need us.
Contact supportBrowse help topics
Where are my tickets?
Track your order and understand delivery timing — including why some tickets only unlock closer to the event.
Refunds
How refunds work, when you're eligible, and how to request one if something has gone wrong with your order.
Cancelled or postponed events
What happens to your order and your options if an event is cancelled, postponed, or rescheduled.
Transfers & name changes
Help with accepting a ticket transfer, wrong email addresses, and personalised or named-holder tickets.
Payments & security
Questions about charges, secure checkout, and how your payment is protected.
Learn more →How to sell a ticket
Got tickets you can no longer use? Here's how to list them with Ticket Capital.
Learn more →Common questions
Every ticket is first-party stock sold directly by Ticket Capital and verified before listing. Your purchase is protected under our delivery commitment, subject to our terms (which we are finalising).
Still need a hand?
Email our support team with your order details and we'll help you sort it. Every Ticket Capital order is protected by our buyer guarantee.
Email support@ticket-capital.comRead the Ticket Capital Guarantee